Instructor & Support Specialist

Instructor and Support Specialist

Department: Multiple Listing Service
Reports To: Senior Multiple Listing Service Instructor
Employment Status: Full-Time

Turn your MLS expertise into knowledge that helps real estate professionals succeed.

North Texas Real Estate Resources, Inc. is looking for an engaging, technology-minded Multiple Listing Service Instructor to help MetroTex Association of REALTORS® members get the most from the MLS systems, products, and tools they use every day.

This is more than a traditional classroom training role. You'll develop and deliver MLS education in person, online, and through on-demand learning while also providing hands-on technical support to members who need help navigating MLS products and services. You'll have the opportunity to combine your knowledge of technology with strong presentation, problem-solving, and customer-service skills to make complex information easier to understand and use.

You'll work closely with our Senior Multiple Listing Service Instructor to continually improve training programs, support new-member education, and help promote MLS tools and learning opportunities throughout the Association.

If you enjoy teaching others, solving problems, learning technology, and helping people build confidence using the tools that support their business, this may be a great opportunity for you.

What You'll Do

• Design, develop, and update Multiple Listing Service training courses, including transitioning live instruction into web-based and on-demand formats as needed.
• Assist with creating and maintaining the MLS training schedule and keeping course information current in the Association Management System (AMS).
• Deliver engaging training sessions in person and online at MetroTex facilities and broker offices throughout North Texas.
• Assist members with class registration and cancellations through the AMS and online Member Portal.
• Present the MLS segment during new-member orientation sessions.
• Represent the MLS department at Association meetings and events, providing information and updates on MLS topics.
• Provide technical support for MLS products, including searches, listing input, reports, and third-party integrations, through phone, email, and in-person assistance.
• Collaborate with the Senior Multiple Listing Service Instructor to develop newsletter content and promotional materials for MLS products and training.
• Perform other related duties as assigned by management.

What We're Looking For

• High school diploma or equivalent required; college degree preferred.
• 2–4 years of experience in Multiple Listing Service, technical support, customer service, or a related area.
• At least one year of training or teaching experience.
• Proven leadership or supervisory experience.
• Excellent public speaking, presentation, and facilitation skills.
• Strong technology skills and comfort working with webinar platforms, e-learning tools, and content-creation software.
• Ability to independently research, troubleshoot, and resolve complex issues.
• Strong organizational and multitasking skills.
• Excellent communication skills and a strong customer-service orientation.
• Proficiency in Microsoft Office Suite.
• Ability to travel throughout North Texas to deliver training at MetroTex facilities and broker offices.
• Must be legally authorized to work in the United States without current or future employment sponsorship.

Physical & Work Requirements

In performing the essential functions of the position, the Multiple Listing Service Instructor may be required to:

• Stand and communicate with others for extended periods while conducting training and presentations.
• Frequently sit and use hands and fingers to operate computers, presentation equipment, and other job-related technology.
• Occasionally walk, climb, balance, bend, stoop, kneel, or crawl.
• Frequently lift or move items weighing up to 25 pounds.
• Work in an environment where the noise level is generally moderate.
• Perform work requiring close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus.
• Travel to MetroTex facilities and broker offices throughout North Texas to provide training and support.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.