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We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in Dallas, TX.Â
Teltonika IoT Solutions USA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.Â
Teltonika’s telematics business unit develops and manufactures easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industryÂ
In this role, you will:Â
- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-WireÂ
- Propose different ways on how to incorporate our devices for various use casesÂ
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clientsÂ
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are neededÂ
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fieldsÂ
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on timeÂ
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-casesÂ
- Guide colleagues and customers by preparing wiki documentation or trainingÂ
What we expect of you:Â
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fieldsÂ
- Passion for providing help to others, caring, willing to grow and enrich your technological know-howÂ
- Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)Â
- Analytical and creative thinking and mindset for problem-solving and troubleshooting Â
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLEÂ
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)Â
- Experience in customer service (this will be considered as an advantage)Â
What we offer:Â
- Competitive base salary depending on experienceÂ
- Work type: Hybrid (at least 3 days from office); Office location: 5000 Riverside Dr., Irving, TX, 75039Â
- Training: onboarding on Teltonika‘s internal systems, Sales process, product related topicsÂ
- Career: opportunities to increase your seniority level in the role, or become a Team Lead in the long-termÂ
- Benefits: Company funded health insurance; 401k; 3 weeks of Paid Vacation; 6 Sick days + day off on your BirthdayÂ
- Work Environment: Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the teamÂ
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Teltonika is a well-established, internationally operating group of companies with extensive experience in the design and production of high-quality Internet of Things devices. With a strong global presence and proven delivery capabilities, we continuously expand our portfolio, operations, and market reach, providing reliable, scalable, made-in-Europe solutions to customers worldwide. We operate in the fields of telematics, networking, telemedicine, EV charging, and security solutions – and we are continuously expanding our teams to support further growth
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