L2 Network Engineer – NOC

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Key Responsibilities:

• To manage WAN, and LAN network connectivity across multiple sites.
• Strong troubleshooting experience and in-depth knowledge on all Routing protocols. - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static.
• Respond to and resolve network tickets/ incidents and service requests.
• Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
• Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
• Implement and maintain network security policies, including firewall rules and access controls.
• Collaborate with vendors and ISPs for link issues, outages, and escalations.
• Document network diagrams, configurations, and standard operating procedures.
• Support planned network changes and participate in network implementation or migration projects.
• Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
• Follow ITIL processes for incident, change, and problem management.

Primary Skills:

•DNS consolidation, performance and resolution health

•End-to-end latency monitoring and analysis

•Connectivity (intra- and inter-data center reachability)

•Packet loss detection and trending

•Route health and path stability (including BGP/underlay/overlay visibility)

Required Skills and Qualifications:

• Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
• 8-10 years of experience in Telecom Data or enterprise-level network support.
• Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
• Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
• Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
• Understanding of wireless networking (Cisco, etc.).
• Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
• Experience working in ticketing system such as ServiceNow will be preferable.

Preferred Qualifications (Good to Have):

• Industry certifications such as CCNA, CCNP, CCIE, JNCIA, PCNSE, or equivalent.
• Knowledge of SD-WAN, MPLS, or hybrid networking models.
• Familiarity with NAC solutions like Cisco ISE.
• Experience with cloud networking (AWS, Azure, or GCP).

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Ability to work independently and as part of a global team.
• Willingness to learn and adapt to new technologies.