Physical Access Control Field Application Engineer

About Safetrust

Safetrust is building the future of identity.

Imagine a world where your phone, watch, or digital credential seamlessly unlocks buildings, systems, and secure environments—without friction. That’s what we do.

Our platform combines IoT devices, cloud-native architecture, and mobile-first authentication to power secure access across physical and digital environments for Fortune 200 companies and global partners.

With teams across the United States, Vietnam, and Australia, Safetrust is solving one of the most complex challenges in modern security: how identity works across devices, systems, and the real world.

Position Overview

The Field Application Engineer is a key contributor, operating at the intersection of Sales, Product, and Customer Success to drive the successful design, implementation, and long-term adoption of Safetrust's physical access and digital identity solutions.

This is a critical, customer-facing role that directly impacts revenue and customer retention. As the trusted technical expert, you will:

• Partner with Sales: Support pre-sale activities by validating technical solutions and ensuring alignment with customer requirements.
• Lead Deployment and Optimization: Guide customers through solution deployment, troubleshooting, and optimization activities.
• Drive Product Influence: Translate real-world customer feedback and operational needs back to the Product team to influence future direction.

Your primary focus is on transforming technical requirements into scalable, secure solutions that meet operational needs, thereby minimizing implementation friction and ensuring customers achieve success and expansion with Safetrust solutions. This is more than a support function—it is a strategic, revenue-enabling role.

Key Responsibilities

Customer & Solution Delivery

• Lead technical implementation and deployment of Safetrust solutions within customer environments, ensuring alignment with architectural and security requirements
• Serve as the primary technical point of contact post-sale, supporting customers through onboarding, configuration, and optimization
• Translate customer requirements into scalable, secure solution designs across physical access control and identity systems
• Partner with customers to troubleshoot complex technical issues and drive timely resolution

Sale & Pre/Post-Sales Collaboration

• Partner closely with Sales Engineers and Account Executives to support technical validation during late-stage sales cycles
• Contribute to solution design discussions that influence deal success and customer adoption
• Provide feedback on customer requirements, objections, and implementation challenges to strengthen future sales strategies

Product & Continuous Improvement

• Act as a voice of the customer, providing structured feedback to Product and Engineering teams
• Identify recurring issues, implementation gaps, or product enhancement opportunities
• Support documentation, knowledge transfer, and best practice development to scale delivery

Customer Relationship Management

• Build strong, trust-based relationships with customers and partners
• Ensure a high standard of customer experience through proactive communication and follow-through
• Support long-term customer success by identifying opportunities for expansion and optimization

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in physical access control, security systems, or related technical field
• Strong working knowledge of access control systems, identity technologies, and integrated security environments
• Proven ability to work in customer-facing roles requiring both technical depth and communication skills
• Experience working cross-functionally with Sales, Product, and Engineering teams
• Strong problem-solving skills with the ability to navigate complex, real-world environments
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Willingness to travel to customer sites as required

Preferred Technical Expertise

• Experience working across integrated physical security and access control environments, including credentialing methods, access hardware, and supporting infrastructure
• Familiarity with credential technologies such as card-based, mobile (Apple/Android), and PIN-based access methods
• Working knowledge of access control hardware, including readers, panels, door controllers, and related components
• Understanding of supporting infrastructure, including low-voltage systems, structured cabling, and power requirements
• Exposure to networked and wireless communication technologies such as Bluetooth, NFC, and WAN connectivity
• Ability to operate across the full ecosystem, with depth in one or more areas and working knowledge across the broader system

What Success Looks Like in This Role

• Customers successfully deploy and adopt Safetrust solutions with minimal friction
• Technical implementations are delivered efficiently and aligned to design standards
• Strong partnerships are built with customers, Sales, and internal teams
• Feedback loops improve product quality and implementation scalability
• Safetrust is seen as a trusted, strategic partner—not just a vendor