Server AM - Full Time

Overview:

The Server is responsible for providing exceptional guest service at Flossie’s by creating a welcoming dining experience through prompt, courteous, and attentive service. This role ensures guests receive personalized care while maintaining the highest standards of hospitality and professionalism.

Responsibilities:

• Maintain complete knowledge of Flossie’s menus, daily specials, beverages, and restaurant offerings.
• Greet guests warmly with a friendly smile and genuine hospitality.
• Guide guests through menu selections, answer questions, and provide food and beverage recommendations.
• Accurately take and enter guest orders into the MICROS system.
• Communicate guest requests, dietary restrictions, allergies, and special instructions to the culinary team.
• Monitor guest satisfaction throughout the dining experience and promptly address concerns.
• Deliver food and beverages efficiently and in accordance with service standards.
• Present accurate guest checks and process payments in accordance with cash-handling procedures.
• Maintain cleanliness and organization of assigned stations, service areas, and dining room throughout the shift.
• Complete all opening, running side work, and closing duties as assigned.
• Set, clear, and reset tables to Flossie’s standards, including polishing glassware and maintaining presentation standards.
• Follow Omni Moments of Service Standards to ensure a memorable guest experience.
• Use guest names whenever possible to personalize service.
• Monitor alcohol consumption and comply with all TABC regulations to protect guests and the hotel from liability.
• Work collaboratively with team members to ensure seamless restaurant operations.
• Perform additional duties as assigned by management.

Qualifications:

• Minimum one (1) year of serving experience required; high-volume restaurant experience preferred.
• Current Food Handler and TABC certifications required or must be obtained upon hire.
• Knowledge of wine, beer, spirits, and specialty cocktails preferred.
• Previous cash-handling and point-of-sale experience preferred.
• Ability to accurately and efficiently operate the MICROS POS system.
• Strong verbal and written communication skills in English.
• Excellent guest service and interpersonal skills.
• Ability to remain calm, professional, and service-focused in a fast-paced environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to work effectively as part of a team and build positive relationships with guests and coworkers.