Operations Administrator

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

Job Description

AWP SAFETY CORE VALUES

Ownership, Trust, Teamwork

POSITION SUMMARY

The Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

RESPONSIBILITIES

• Invoice Management:
  • Create and process daily invoices with precision and timeliness.
  • Assist with end-of-month billing tasks, including:
    • Matching invoices with jobs.
    • Verifying pricing and modifications for accuracy.
    • Entering revisions provided by sales staff.
    • Sending out finalized invoices to customers.
• Contract Management:
  • Process contracts from creation to completion using TCR Software.
  • Follow up on job modifications and obtain necessary information for contract updates.
• Collaboration and Support:
  • Work closely with sales staff to address job and invoicing questions.
  • Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Customer Service:
  • Provide excellent customer service by answering phones and directing calls to the appropriate departments.
  • Address customer inquiries professionally and efficiently.
• Administrative Tasks:
  • Organize and maintain filing systems for contracts, invoices, and related documentation.
  • Assist with general office tasks as needed to support overall operations.

Qualifications

QUALIFICATIONS/EDUCATION

• 1-3 years of Office administrative experience preferred.
• Proven experience in an administrative, Accounts Receivable /Accounts Payable or similar role.
• Strong proficiency in data entry and working with office management systems (e.g., TCR, Microsoft Dynamics or similar software).
• Exceptional attention to detail and accuracy in processing invoices and contracts.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Customer-service-oriented mindset with problem-solving capabilities.

Compensation: 

• $20-$24

Additional Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Employee must be able to successfully handle the physical demands of this position, which include the following:

• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 40-hour work week
• Primarily sedentary or working at a desk
• Occasionally lift and move 10-25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.