Senior Product Manager- CIAM

Why GM Financial Technology?

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

About the role: 

The role of the Senior Product Manager at GM Financial is crucial in driving innovation and continuous improvement across the B2C and B2B channels. The Senior Product Manager, reporting to the VP Servicing Systems, will be responsible for defining and leading the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. As a collaborative team player, you will work closely with developers, Conversation designers, marketers, analytics teams and operations leaders to ensure the success of the product. Your expertise in some of GM Financial's key digital consumer channels will make you a recognized advocate for putting the customer at the center of everything we do. In your role as the Senior Product Manager of the GMF Contact Center, you will be responsible for gathering requirements, prioritizing tasks, and executing the product features. Working closely with the other Contact Center product manager, you will accelerate the contact center product portfolio, and with our Analytics teams, you will ensure that the new features are being reported on.