Maintenance Technician (Resort)

ABOUT OUR COMPANY

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests. 

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

JOB SUMMARY

The Maintenance Technician is responsible for performing a wide range of maintenance, repair, and preventive maintenance tasks to ensure the safe, efficient, and well-maintained operation of the resort property. This role supports all areas of the resort including guest rooms, public spaces, mechanical rooms, pools, grounds, and back-of-house facilities. The Maintenance Technician ensures a high standard of guest satisfaction by responding promptly to service requests, maintaining building systems, and supporting preventive maintenance programs in compliance with hospitality standards and local regulations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Regular and Reliable Attendance is an essential function of this role 
• Exemplifies the Tides Inn Mission and Values
• Perform routine preventive maintenance on HVAC, plumbing, electrical, mechanical, and structural systems
• Respond promptly to guest maintenance requests and service calls
• Troubleshoot and repair equipment including HVAC units, water heaters, kitchen equipment, lighting systems, and appliances
• Maintain pools, spas, and water features (if applicable and certified)
• Perform carpentry, painting, drywall repair, flooring repair, and minor construction tasks
• Inspect property regularly to identify safety hazards and maintenance needs
• Assist with fire/life safety system checks and emergency procedures
• Maintain work orders through the property management or maintenance tracking system
• Ensure compliance with OSHA and local building codes
• Maintain tools and equipment in safe working conditions
• Support special projects, renovations, and seasonal property needs
• Assist with grounds maintenance including exterior lighting, irrigation systems, and outdoor structures
• Participate in on-call rotation as needed or required

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.