Credit and Collection Clerk

Summary

Job Description

• Collect delinquent balances from customers, which are over 30, 60, or 90+ days past due, by direct contact with the customers (telephone and e-mail) 
• Prepare follow-up letters for customer accounts, notifications of change of address for internal purposes, collection agencies, and other documents.
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts, documents status of collection efforts.
• Ability to interact and communicate with people over the telephone, often in stressful situations
• Resolves problems by clarifying issues, researching and exploring alternative solutions implementing solutions, educating customers with billing and payment options.
• Follow up on messages and arrangements with customers
• Enter notes in system with customer account activity daily.
• Receive payments and post amount paid to customer account (credit card, check by phone)
• May be required to assist the accounts receivable department by delivering or picking up mail
• Perform other related duties as assigned.

Required Qualifications:

• Minimum two (2) years of collections, accounts receivable, customer service, or related experience.
• Strong verbal and written communication skills.
• Basic computer skills, MS Office, Word, Excel, and Outlook
• Must be reliable, dependable and punctual

Preferred Qualifications:

• Associate’s degree
• Waste Industry Experience
• Bilingual (English & Spanish)

Physical/Environmental Demands:

• Physical:
  • Sitting, seeing, hearing, & smelling continuously
  • Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously
  • Eye/hand coordination, fingering (typing), handling, & wrist motion continuously
  • Bending, reaching, stretching, standing, & walking occasionally
• Environmental:
  • Exposure to dust, smoke, fumes, odors, & noise occasionally
  • Exposure to grease, oil, chemicals, & wet conditions occasionally
  • Works inside only. Position considered office only

Salary: $22.50 - $27.00 per hour

Benefits: