Title Description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance.

Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

General Work Tasks (Illustrative Only)

Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
Computes assistance plans;
Determines the need for and amount of allowances for special circumstance items;
Evaluates such social factors as education, work experience, and levels of social functioning; and
Evaluates employability of clients and explores potential sources of income.

Minimum Qualifications

The following criteria must be met and portrayed in application/resume in order to be considered for an interview.

Education and Experience

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

Some knowledge of:

Basic human behavior;
Mathematics to calculate percentages, formulas, and averages to solve mathematical problems;
Interviewing techniques such as data collection and investigation.

Skills in:

Operating a personal computer and the associated office and agency software.

Demonstrated ability to:

Communicate effectively both orally and in writing;
Interview, gather information, and evaluate situations;
Analyze information;
Apply common sense understanding to carry out instructions furnished in written or oral form;
Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions;
Use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data;
Maintain professional ethics related to confidentiality;
Establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Special Requirements

Valid Virginia driver’s license with driving record that meets agency standards;
All applicants are subject to a DMV/driving record check and CPS and Criminal History Search. The investigation may include fingerprint check (State Police, FBI); employment verification; verification of education (relevant to employment); and other checks requested by the hiring authority.

Special Instructions to Applicants

This is an in-office position - Teleworking not an option;
Applications for this position must be submitted electronically through this website - Hard copies cannot be accepted;
This website will provide a confirmation of receipt when the application is submitted for consideration;
Refer to your online account for the status of your application and this position;
Consideration for an interview is based solely on the information provided.

Agency Address

17100 Monument Circle, Suite A, Isle of Wight, Va 23397
In-Person Interview

Learn more about this Employer on their Career Site