Home Care Coordinator

Position Title: Home Care Coordinator

Department: Residential Health Services

Schedule: Part time   15-20hrs/week Monday-Thursday, every other Sunday

Pay: $20-$25 DOE

Who we are:

Nestled at the base of Cougar Mountain is a senior living community in Issaquah, Washington unlike any other in the East Seattle area: Timber Ridge at Talus. When our community of well-traveled, outdoor-loving seniors aren’t visiting other parts of the world, you’ll find them socializing over dinner, hiking a nearby trail or just enjoying the spectacular views. As the area’s first Silver LEED-certified Life Plan Community, our campus and natural setting reflect our residents’ love of the Pacific Northwest. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. 

We are currently seeking a Home Care Coordinator for our newly created TRAIL program. TRAIL stands for Timber Ridge Assistance in Living. It is a newly licensed Home Care Agency. As a life care community, Timber Ridge at Talus makes aging in place simple. Our residents have options to support them as health needs change, and our brand-new home care program, TRAIL, is an important part of the care and services provided on our campus. It is a unique opportunity to get in on the ground floor of a new venture and to make a real difference in the lives of older adults! 

You will enjoy:

• Medical, Dental, and Vision Insurance
• Now Offering DailyPay!
• Life and disability insurance
• 401(k) with company match
• Health Savings Account & Flexible Savings Account
• Employee assistance program
• PTO and six paid holidays
• Pet insurance and employee discounts (including wireless plan and retail discounts)
• Tuition reimbursement
• Free Lyft rides if needed, to and from the Issaquah Transit Center.
• Free Underground parking
• Free meals
• Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
• You will enjoy being part of a great team in a fun, engaging work environment!

Who you are:

• Masterful Scheduler:  Your flair for coordination will shine as you match the right caregivers with each client, ensuring their unique needs and preferences are met with precision and care.
• Empathetic Liaison:  You'll be the friendly face our clients and caregivers rely on, fostering strong relationships built on trust and understanding.  Your empathy will be the cornerstone of every interaction.
• Effective Communicator:  Whether it's a last-minute change or a routine update, you'll excel at keeping everyone informed and aligned, ensuring a smooth and efficient operation every step of the way.
• Innovative Problem Solver:  No two days are alike in the world of home care.  Your ability to think on your feet and find creative solutions will be instrumental in overcoming any challenges that arise.
• Tech-Savy:  Use of Microsoft products and electronic scheduling system are guaranteed parts of this position, if you consider yourself good with technology, we want you!
• Certifications: Must have a validFood Handler's license and be a licensed CNA/HCA or NAR with experience.

General Summary:

The Homecare Coordinator plays a crucial role in supporting our Timber Ridge Assistance in Living (TRAIL) program.  This position is responsible for coordinating care between clients and caregivers, ensuring that each resident's individual needs are met with compassion and efficiency.  This position serves as a key point of contact, addressing any questions or concerns from caregivers and clients to promote satisfaction and continuity of care.  Additionally, the Homecare Coordinator may be called upon to fill caregiver shifts as needed, contributing directly to the quality of service we provide.

Essential Job Duties:

• Coordinate scheduling of client visits in our scheduling system.
• Be a focal point of communications with caregivers and clients.
• Fulfil clients' care plans to the best of their ability with staffing available.
• Appropriately schedule caregivers to minimize gaps in the schedule for ease of caregiver error and payroll.
• Triage calls and escalate issues as needed.
• Primary contact in responding to caregiver requests and needs.
• Clerical tasks (filing paperwork, data entry, etc.)
• Track all schedule changes, notify all relevant parties, and update the computer system.
• Requires heavy telephone work, customer interface, and the ability to juggle multiple priorities in a fast-moving field.
• Reports as a caregiver to cover shift, when necessary, when client load is low

Other Duties:

• Provides relief for caregivers during their scheduled breaks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.  The employee is occasionally required to stand; walk; sit; reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision distance vision, peripheral vision, and the ability to adjust focus.  The work environment is in an office and/or indoors in a resident's home and may contain a potential exposure to illness and/or body fluids.  The noise level in the work environment is usually moderate.