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Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people—both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.
Essential Functions
Provide exceptional service to our customers while handling inbound calls, emails, or walk-in requests.
Provide general loan servicing such as balance inquiries, loan advances, transfers, payments, paydowns, payoffs, wires, auto-pay management, and statement research.
Provide administrative support for multiple loan officers.
Coordinate with Treasury Management team for non-loan-related functions.
Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance, and resolve most balancing issues.
Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database and scheduling) to perform required daily tasks.
Manage the workflow process to ensure loan requests move efficiently through all stages.
Identify, order, compile and review all aspects of due diligence for new and renewed loan transactions such as title, real estate appraisals, equipment appraisals, UCC searches, credit reports, flood, corporate documents, trusts, and insurance, as it pertains to loan collateral, Borrowers, or Guarantors. Identify and advise Lender of potential issues.
Review loan documentation for accuracy and consistency, as well as to ensure regulatory and bank policy compliance.
Schedule loan closings with Title Companies when appropriate.
Complete post-closing review of documentation.
Identify, monitor and clear trailing document ticklers and ongoing collateral insurance tracking.
Review, balance, and process construction draw requests.
Process loan payoffs including collateral release functions.
Electronically archive loan files in accordance with department procedures.
Manage time effectively, prioritize work appropriately and consistently meet deadlines.
Produce professional and articulate written correspondence.
Utilize various computer programs to prepare loan documents and manage ongoing loan servicing.
Protect the Bank and its customers by maintaining a high level of security awareness.
Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction in a timely manner.
Take accountability and ownership for the accuracy and quality of work.
Understand and adhere to all established company policies and regulatory requirements.
Complete all required bank training and adapt concepts and procedures.
Maintain a professional image with a clean and uncluttered work area and organized loan files.
Cross train in loan documentation.
Supervisory Responsibility
None
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Position Type/Expected Hours of Work
This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.
Travel
Travel is not expected in this role.
Required Education and Experience
2 + years of commercial loan processing or a related experience.
2 + years with specific experience in due diligence review and loan documentation.
High School diploma or GED.
Possess a solid working knowledge of mortgage title insurance, hazard insurance, and flood insurance as it pertains to loan collateral.
Possess a solid working knowledge of real estate and equipment appraisals required for loan collateral.
Possess a solid understanding of the basic requirements for perfecting a security lien. Possess a solid understanding of the most common loan reporting requirements such as HMDA, Beneficial Ownership, and CRA as demonstrated by the ability to collect accurate data.
Proficiency in office software (Word, Excel, Outlook).
Proficiency in Fiserv and LaserPro is preferred.
Models positive and supportive behavior.
Effective, professional written and verbal communication.
Delivers excellent customer service.
Strong attention to detail.
Strong problem-solving skills.
Professional demeanor.
Ability to work independently but fluidly be part of a team.
AAP/EEO Statement
Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action Employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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