Senior Special-Order Liaison (Furniture)

The Senior Special-Order Liaison is responsible for the purchasing and invoicing of furniture and Interiors orders. This position also assists in resolving accounts payable and accounts receivable discrepancies for Interiors orders as well as resolving service requests in Oracle Case Management between customers, vendors and associates. The Senior Special-Order Liaison facilitates the process of AOPS Furniture Non-code special orders and reconciliation. 

Primary Responsibilities:

• Complete the purchase order process from order entry to purchase order completion. 
• Create and process (e.g., print, fax confirmations, upload to various internal and external systems) all purchase orders utilizing Office Depot systems. Ensure accuracy of order information during order entry process. 
• Confirm all proposals include required, standard information such as vendor’s fax information, margin, and management’s approval.
• Ensure timely and accurate invoicing of customers’ orders.
• Collaborate with Account Payable department and field associates to reconcile invoice discrepancies and problems.
• Monitor accounts receivables and escalate to Account Receivable department and manager to resolve receivable issues in a timely manner.
• Edit and modify (if necessary) to ensure that order and purchase order are complete with information needed for processing (i.e. manager approval, ship date, special instruction etc.). Modify order if changes occur, Acknowledge order in AOPS system. 
• Confirm order shipment with vendor and reconcile (invoice) order in AOPS system.
• Monitor and ensure Furniture Service Request are completed from Oracle Case management within 24 to 48 hours. Sr. Liaison collaborates with vendor, customer and associate to bring resolution to the issue. 

Education & Experience

Level of Formal Education:   High School diploma or equivalent education preferred

Area of Study: Business / Accounting

Minimum Years of Experience: 2

Type of Experience:   Order processing / procurement

Skills and Ability:        

• Excellent organization, attention to detail and follow-up skills with the ability to process paperwork and multi-task in a fast-paced environment.
• Self-directed with the ability to work independently and in a team environment.
• Proven track record in effectively handling and resolving conflict.
• Excellent communication and interpersonal skills.
• Proven analytical skills.
• Ability to prioritize tasks and functions to meet deadlines.
• Effective complex problem-solving skills including problem identification, problem resolution and follow up. 
• Excellent decision-making skills in all areas of print purchasing.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.