Dispatch Scheduler

Job DetailsJob Location: Ithaca, NY 14850Position Type: Full TimeEducation Level: High SchoolSalary Range: $27.00 - $32.50 HourlyJob Category: TransportationBe a logistics hero!  Support our operators and keep the system moving. Do you thrive in a fast-paced environment where every minute counts? Love being at the center of activity, solving problems on the fly, and keeping people moving? If you have experience in transit, logistics, dispatching, or any role where you’ve juggled schedules, communication, and “lots of moving parts,” TCAT wants to meet you. We’re looking for a Dispatcher who enjoys dynamic work, can stay cool under pressure, and is ready to make an immediate impact on public transportation in Tompkins County. As a TCAT Dispatcher, you are the heartbeat of daily operations. You’ll coordinate bus routes, help Operators get what they need, monitor radio communications, and keep our system running safely, efficiently, and on time. When something unexpected happens (and let’s be honest—transit is full of surprises!), you’re the one who brings order to the chaos. If you like the idea of being the person everyone counts on, this is your kind of job. What You’ll Do: Coordinate Routes & Schedules Build and manage weekly Operator schedules in compliance with the labor agreement Assign buses and drivers to ensure smooth service Handle time-off requests, daily schedule changes, and open work boards Monitor operator check-ins and departures to keep service on-time Support drug and alcohol testing coordination Maintain accurate data in operations software and daily documentation Own the Radio Initiate and receive all two-way radio communications Act as the go-to contact for Operators, mechanics, Transit Supervisors, emergency responders, and other agencies Manage communications during inclement weather and service disruptions Support & Guide Operators Provide coaching, direction, and assistance throughout the day Enforce attendance and operational policies Help resolve day-to-day issues Maintain attendance tracking and timekeeping for payroll Administer MOD service requests Keep the Operations Area stocked and organized And Sometimes… Drive a transit vehicle in emergencies Provide backup street supervision when needed Step in for special events, field work, or other duties as they arise Work Environment Primarily office-based with occasional fieldwork Exposure to weather and diesel fumes when supporting operations Requires attentive listening, frequent computer use, and occasional lifting (up to 50 lbs) Who We’re Looking For High school diploma or equivalent CDL with passenger & air brake endorsements, or willingness to obtain within 3 months Experience in dispatching, transit operations, logistics, or fleet management preferred Strong communication skills and a clear speaking voice Confidence working independently in a fast-paced, ever-changing environment Solid computer skills (email, spreadsheets, operations software) Excellent organization, multitasking, and judgment Ability to apply policies and stay calm under pressure Willingness to work variable hours—including nights, weekends, holidays Why Join TCAT?You’ll be part of a mission-driven team that keeps our community moving. The work is meaningful, the pace is lively, and no two days are exactly alike. If you enjoy problem-solving, collaboration, and being at the center of operations, you’ll feel right at home. Benefits: Health Insurance (Excellus BCBS, significant employer contribution) Vision & Dental (employer-paid) Life/AD&D, Short & Long Term Disability (employer-paid) Voluntary employee, spouse, and child life insurance 401(k) with voluntary employee contributions & 10% employer contribution after 2 years Paid Time Off including 15 vacation days, 7 paid holidays, 5 floating holidays (paid out annually if unused), 7 sick days, and 3 personal days Employee & Childcare Assistance Programs Medical FSA & HSA options Our Mission: To contribute to the overall social, environmental, and economic health in our service area by delivering safe, reliable and affordable transportation and, at the same time, being a responsive, responsible employer. Apply today and help keep our transit system moving safely and smoothly!