Provider Engagement Specialist

Provider Engagement Specialist

Centralus Health Mission

Our mission is to deliver high-quality care, empower our teams to success and improve the wellbeing of the communities we serve.

Job Summary

The Provider Engagement Specialist will work closely with all providers working at a Centralus Health location, during their onboarding, training and off-boarding phases. Specialist will manage the full provider onboarding experience to ensure a seamless transition for all groups involved.

Job Functions (5-10)

• Works closely with recruiting and operational leaders to create a smooth transition from the recruitment and contracting phase to the onboarding phase
• Collaborates with operational leaders, practice managers and support departments (e.g., Human Resources, Finance, Information Technology, Facilities) to ensure a successful and timely onboarding experience
• Work closely with Provider Recruitment to maintain a high-touch experience, building strong relationships for all incoming providers
• Develops and maintains onboarding timelines, onboarding notes and spreadsheets related to provider onboarding and any provider related efforts
• Provides direction and necessary updates to internal teams of any potential delays or problems
• Collaborates with operational leads to develop first-week itinerary for provider
• Manages provider onsite orientation and necessary training needs
• Researches issues related to onboarding or workflows and provides feedback/recommendations to management for review
• Maintain provider rosters and license/documentation information and deadlines for the organization
• Assist in coordination of provider offboarding process including patient notifications and internal team notifications.
• Manage department invoice process including reconciliation of any provider-related invoices; collaborate with accounts payable for vendor payments
• Other responsibilities/special projects as needed

Important Note: (*) indicates an essential function of the job as defined by the Americans with Disabilities Act (ADA). Essential functions are the core duties that are fundamental to the position and must be performed, with or without reasonable accommodation.

Success Factors (4-6)

• You have impeccable organizational and time management skills and you have a keen eye for detail, and
• You thrive when simultaneously managing multiple priorities and have the ability to easily switch between tasks with a different focus
• You pride yourself on your professional communication skills and you have been commended on your ability to connect with your colleagues
• You are a team player and approach tasks using a collaborative lens first; your preferred method of working is with others, leveraging the strengths and experience of a team
• You continuously look for ways to improve-streamlining workflows, removing barriers to success, and enhancing the experience for providers, team members and patients

Education / Experience Qualifications

Required:

• Associate's Degree
• 2+ years of project management, administrative support experience, or similar

Preferred:

• Bachelor's degree
• Experience in Health care
• Knowledge in JIRA project management system

Physical Requirements

• Standing - 20%
• Sitting - 80%
• Reaching-40%
• Bending - 40%
• Lifting - must be able to lift 20 lbs