Member Services Specialist - Full-Time

Overview

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique premier experience amidst breathtaking natural scenery. The Black Desert Club is an exclusive membership community designed to provide unparalleled service, premium experiences, and exclusive access to the resort’s world-class amenities, including a championship 19-hole golf course designed by Tom Weiskopf.

The Member Services Specialist is responsible for creating a welcoming and personalized experience for members by coordinating services, facilitating communication, and supporting club events and amenities with exceptional attention to detail.

Job Summary:

The Member Services Specialist is responsible for welcoming guests to the Club Lounge, facilitating member requests and coordinating administrative needs. This is a guest-facing role which requires a warm and engaging demeanor, willingness to go above and beyond and provide luxury service to discerning resort & reserve club members. The role involves balancing administrative responsibilities, coordinating member reservations and engaging with all resort departments to ensure a world-class member experience.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Pay Rate: $22 - 24/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Pay and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee free hotel stay program.
• Luxury Service & Lifestyle Management: Work with exclusive clientele, providing high-touch concierge services and customized lifestyle experiences.
• Career Growth: Opportunities for advancement in owner relations, hospitality, and luxury guest services management.

Responsibilities

Responsibilities include but are not limited to:

• Serve as the primary liaison for Black Desert Club members for all inquiries, service requests, and concierge needs.
• Coordinate and manage reservations for Resort Club members and Reserve Club members, including accommodations, dining, spa, activities, and golf.
• Greet members and guests by name upon arrival and create a welcoming environment in the Member Lounge and shared spaces.
• Maintain and update the member database while ensuring data confidentiality.
• Act as a liaison between members and resort departments, ensuring seamless execution of requests, reservations, and service needs.
• Ensure all services delivered align with Black Desert Resort’s luxury brand standards and hospitality values.
• Assist with special events and exclusive club functions, providing high-touch service and coordination.
• Provide clear and timely communication regarding property updates, club events, and reservation confirmations.
• Monitor and coordinate the sending and receiving of member contract & club riders, coordinating with real estate sales & owner relations teams.
• Support the Member Services Management with VIP arrivals, onboarding new members, and special project execution.
• Attend mandatory orientations and trainings.
• Other duties as assigned.

Qualifications

• Minimum of 2 years of experience in luxury hospitality, concierge services, or high-end customer service.
• Knowledge of reservation systems, database management, client relationship management software is preferred.
• Ability to maintain confidentiality of sensitive personal information
• Excellent communication and interpersonal skills, with a polished and professional demeanor.
• Exceptional organizational abilities and attention to detail to track multiple requests and preferences efficiently.
• Ability to work evenings, weekends, and holidays.

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