Operation Administration Support Specialist – Federal Client

Operation Administration Support Specialist – Federal Client

SUMMARY

The Concourse Group is looking for an experienced Operations Administration Support Specialist to support a federal client. The ideal candidate will have experience with Federal Operations/Administrative policies, procedures, and systems. Candidates with experience providing mission support functions to DHS will be given a higher applicant rating.

This is a client-facing position and may require infrequent travel to the client site in the National Capital Region. The Operations Administration Support Specialist will be supporting client tasking as well as tasking in direct support of the contract Project Manager and Program Analyst. This position requires a high level of attention to detail, professionality and high-level verbal and written communications skills. This position also requires a high level of multi-tasking, time management skills and decision-making skills.

SKILLS AND ABILITIES 

1. A Positive, professional, can-do attitude.
2. Ability to effectively manage communications, scheduling, and coordinate tasks.
3. Skilled with attention to detail and employing methods of quality control in work product.
4. Ability to adapt to changing priorities and a wide scope of tasking.
5. Ability to solve problems using critical thinking.
6. Ability to assemble, communicate and present information clearly both verbally and in writing. 
7. Active listening skills and ability to distill information to provide necessary information, forms or direction to customers.
8. Ability to solve problems using a detailed and well-ordered approach.
9. Skills in MS Office applications (Excel, PowerPoint, Word).
10. Ability to work within structured guidelines.

POSSIBLE TASKS

1. Mange the tasking mailbox, logging, routing, and tracking incoming request through to resolution. 
2. Maintain organized electronic records and files for deliverables, correspondence, and reports.
3. Execute data entry tasks and tracking of data management actions.
4. Draft format and proofread correspondence, fact sheets, and briefing materials for leadership review. 
5. Schedule and coordinate meetings, including calendar management and logistics for quarterly all hands events.
6. Support compilation of status reports, dashboards, and data summaries for leadership review. 
7. Assist with formatting and updating facility related information across spreadsheets, databases and presentations. 
8. Support coordination of cross functional activities and track resulting action items to completion. 
9. Assist with distribution and upkeep of communication plan and internal announcements. 
10. Provide a variety of formatting and editing support in MS Word, PowerPoint, Excel and Adobe.
11. Provide project support such as action tracking, development of regular status reports, updating of project related documentation, stakeholder point-of-contact information management and other project management support tasks.
12. Complete all assigned tasks on time or ahead of schedule.
13. Other administrative, clerical and customer service duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

1. Must possess a high school diploma.
2. Two years of administrative experience in a professional work environment either as a federal employee or a contractor.

PREFERRED EXPERIENCE

1. Minimum of two years of administrative experience for a federal government employer, or as a federal contractor.
2. Experience directly with DHS or an associated DHS office or agency.

OTHER:

1. 
   Must be a U.S. Citizen
2. 
   Must live local to the National Capital Region.

ABOUT CONCOURSE

We exist to provide the best possible programmatic and project management consulting support to inspire and empower our clients to achieve their important missions. A small business founded in 2001, The Concourse Group (Concourse) is an accomplished consulting firm committed to improving government project efficiency and budgetary goals with a focus on Making the Complex Simple. Concourse values client-focused service, innovation, and a drive to improve outcomes and results. Our clients are DOD, DHS and other federal agencies, state, and local governments; universities and colleges; and housing authorities who are driven, in the face of declining budgets, to recapitalize their assets and effectively manage their resources to optimize mission-critical programs and projects.

This position is eligible for the comprehensive Concourse benefits package.

• Healthcare Insurance Benefit | Health, Dental, and Vision benefits. Company-paid employee premiums.
• Life Insurance | Company-paid benefit.
• Long-Term Disability Insurance | Company-paid benefit.
• Short-Term Disability Insurance | Employee-paid premium.
• Health Savings Account | Pre-tax employee contribution.
• 401K | Pre-tax employee contribution and Concourse matches up to 4% of the employee contribution.
• Paid Time-Off (PTO) Benefit | 15 PTO days per year.
• Paid Holidays | Eleven (11) paid federal holidays.

Equal Opportunity Employer