Breakfast Attendant/Front Desk Associate

Description

Position Summary

The Breakfast Attendant / Front Desk Associate plays a dual role in supporting both the guest service and breakfast operations at our Holiday Inn Express & Suites in Jackson, TN. This position is responsible for delivering outstanding hospitality experiences by providing friendly front desk service and maintaining a clean, organized, and welcoming breakfast area. The ideal candidate is dependable, flexible, guest-focused, and comfortable working in a fast-paced hotel environment.

Essential Job Functions

Front Desk Responsibilities

• Greet guests in a warm, professional, and friendly manner 
• Check guests in and out efficiently while ensuring accuracy 
• Answer phone calls, make reservations, and respond to guest inquiries 
• Handle guest concerns and resolve issues professionally and promptly 
• Process payments and maintain accurate cash handling procedures 
• Maintain knowledge of hotel services, amenities, and local attractions 
• Complete shift reports and communicate important information during shift changes 
• Assist with maintaining cleanliness and organization of the front desk and lobby areas 

Breakfast Attendant Responsibilities

• Prepare, set up, and maintain the breakfast area before and during service hours 
• Ensure food items are stocked, fresh, and presented according to brand standards 
• Monitor breakfast inventory and communicate supply needs to management 
• Maintain cleanliness and sanitation of the breakfast area, kitchen space, and dining area 
• Follow all food safety and health guidelines 
• Greet guests during breakfast service and provide excellent customer service 
• Break down and clean breakfast area after service concludes 

Qualifications

• Previous hotel, customer service, or food service experience preferred 
• Strong communication and interpersonal skills 
• Ability to multitask and adapt between departments as needed 
• Reliable attendance and strong work ethic 
• Basic computer skills required 
• Ability to work independently and as part of a team 
• Must be able to work flexible schedules including mornings, evenings, weekends, and holidays 

Physical Requirements

• Ability to stand and walk for extended periods of time 
• Ability to lift up to 25 pounds occasionally 
• Frequent bending, reaching, and light cleaning duties required 

Athena Hospitality Group Expectations

• Demonstrate professionalism and hospitality at all times 
• Maintain a positive attitude and team-oriented mindset 
• Support hotel operations wherever needed to ensure an exceptional guest experience 
• Uphold all company policies, procedures, and brand standards 

Athena Hospitality Group is an Equal Opportunity Employer committed to creating a welcoming environment for both guests and team members.