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Description
ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB OVERVIEW
Breakfast attendants set, serve, and tear down daily breakfast offered to our guests. Attendants must greet each guest and make them feel comfortable and may perform duties similar to those of a restaurant waiter or busboy, such as attending to special food orders or needs of the guests, clearing dirty plates from tables, relaying customer needs to the kitchen and providing or refilling drinks.Â
REPORTS TO
Chef and Restaurant Manager
DIRECT REPORTS
N/A
KEY RELATIONSHIPS
Internal: Managers and hourly staffÂ
External: Hotel vendors and suppliers
ESSENTIAL JOB FUNCTIONS
- Interacts with guests
- Communicates special requests made by guests
- Providing personalized service to all guests
- Listening and responding to guests’ requests and complaints
- Setting up and maintaining the breakfast bar as required by brand standards
- Taking inventory of food, beverages and supplies needed for each day
- Ordering or purchasing food supplies
- Preparing foods such as fresh fruit, coffee and juices from concentrates
- Stocking coffee, juice and milk machines or dispensers
- Setting up serving dishes/trays, utensils, cups and other paper products
- Setting out/arranging cold food, such as pastries, cereals, etc.
- Clearing and cleaning tables as they are vacated
- Preparing and setting up hot food items
- Follow menu requirements as provided by the Executive Chef
- Wiping up spills
- Restocking items consistently throughout the breakfast hours and for the next day
- Washing serving equipment and returning to storage
- Returning reusable food supplies to storage
- Keeping breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, cabinets and floors
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Requirements
ESSENTIAL QUALIFICATIONS
- Able to communicate clearly and effectively
- Able to use technology as related to a POS
- Support guest services as the main focus of the hotel
- Customer Service experience as to actively participate and take initiatives
- Able to work independently and self-direct or as a part of a team
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