Clerk-Information Desk

Job Summary
Handles all telephone calls and walk-up requests for designated area. Administers department programs 
and services. Performs other duties as assigned.
Required Population Served
Job Responsibilities
Job Responsibilities
• Answers telephones and greets customers using customer service techniques to promote positive 
image of organization.
• Triages requests to appropriate service or department, utilizing hospital lists and resources.
• Monitors services and supplies for accuracy and effectiveness, maintaining reports and 
departmental documentation.
• Utilizes department modules to orient new employees and volunteers to role to assure accurate 
and effective services.
• Completes assigned goals.
Specifications
Experience
Description Minimum Required Preferred/Desired
3 years general office or 
customer service-related 
experience.
3 years general office or 
customer service-related 
experience.
Education
Description Minimum Required Preferred/Desired
Skill in communicating clearly 
and effectively using standard 
English in written, oral and verbal 
format to achieve high 
productivity and efficiency. Skill 
to write legibly and record 
information accurately as 
necessary to perform job duties.
Training
Description Minimum Required Preferred/Desired
Special Skills
Description Minimum Required Preferred/Desired
Basic computer skills and 
excellent customer service skills.
Experience with basic office 
equipment.
Licensure
Description Minimum Required Preferred/Desired