Customer Service Representative - Jackson, Michigan

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first. 

We’re seeking a friendly and reliable Customer Service Representative to assist customers with claims, coordinate with service providers, and resolve issues in a professional and empathetic manner. The ideal candidate will have strong communication skills and a customer-first mindset. Prior customer service experience is strongly preferred. Our accredited Customer Service Representative (CSR) training program will help fully prepare you to serve our customers in a contact-center environment.

RESPONSIBILITIES:

•    Answering incoming calls from REALTORS® and homeowners
•   Assist customers with filing new service requests and explaining the claims process
•   Verify basic customer information, coverage limits, service fees, and contract terms
•   Coordinate communication between customers and service technicians to ensure timely repairs
•   Utilize our training and resources to determine covered and non-covered items
•   Document all customer interactions accurately and completely
•   Respond to customer complaints professionally and efficiently
•   Enhance the customer’s experience and promote customer retention through kind, courteous professionalism 
•   No outbound cold-calling, sales, debt collections, or telemarketing calls

QUALIFICATIONS:

• Self-motivated professional with strong work ethic, integrity, and values
• Strong interpersonal and communication skills
• Ability to project a professional and knowledgeable demeanor 
• Excellent time and resource management skills
• Experience with Microsoft Word, Excel, PowerPoint & Outlook

REQUIRED EDUCATION:

• High school or equivalent

REQUIRED EXPERIENCE:

• Minimum one year of customer service experience preferred

WHAT APHW OFFERS:

• Paid training 
• Health insurance, dental, and vision 
• 401k (matching) 
• Paid holidays 
• Paid time off (Up to 5 weeks) 
• Short term and long-term disability 
• Employee referral bonus
• Parenting time 
• Attendance bonuses
• Ramsey SmartDollar
• ADP LifeMart & Life Care

Compensation: $16 per hour based on experience

Training Hours: Monday-Friday, 8am-5pm for 8 weeks

Shift: Mid-shift (10am-11pm). Flexible, varying shifts and schedules available; must have open availability.

Location: In-person; Jackson, MI Corporate Office