Description

POSITION SUMMARY: As a Guest Services Agent at Snake River Sporting Club, you will be an integral part of the guest experience, ensuring the seamless operation of front desk and concierge services from check-in to checkout at the highest standard of guest satisfaction and service excellence.

WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.

In partnership with Snake River Sporting Club, Noble House is also excited to announce a new full-service luxury hotel opening on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

WORK ENVIRONMENT: Snake River Sporting Club, Campus-wide.

The job involves working in close proximity with: Sylvan Lodge Guests, Homeowners, Club Members, and SRSC Managers/Supervisors.

Requirements

QUALIFICATIONS: Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Ability to:

Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using rational judgment
Lead and mentor new and veteran team members
Understand guest expectations and needs
Work cohesively with co-workers as part of a team
Communicate effectively with clients, guests, homeowners, and members
Maintain confidentiality of privileged and pertinent resort data and information

DUTIES AND RESPONSIBILITIES:

Guest Interaction
Operational Management
Front Desk Operations
Concierge Services
Team Support
Guest Relations
Administrative Tasks
Quality Assurance
Collaboration
Health and Safety Compliance
Flexibility

BENEFITS:

Health and retirement benefits
Employee Housing based on availability
Staff discounts on hotel services
Access to club amenities and activities such as golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
Discounted ski pass to: JHMR, Snow King, and Targhee
F&B/Retail discounts
Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
Access to employee discounts to all of our sister properties through Noble House

EEO STATEMENT FOR NOBLE HOUSE Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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