LIFELINE Blood Services

183 Sterling Farms Drive

Jackson, Tennessee 38305

Job Title	Hospital Services Representative
Department:	Technical Services
Reports to:	Product Coordinator and Director of Technical Services
Supervises:	N/A
Hours:	Full Time Monday through Friday On Call as Needed Occasional nights and weekends * Due to the possibility of business needs changing, LIFELINE reserves the right to change an employee’s primary schedule.
Travel:	5%

Job Description

This position includes Component, Distribution, and Courier duties. This position rotates in the Distribution On-Call schedule.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external. Employees must comply with traffic legislation, be conscious of road safety, demonstrate safe driving, and other good road safety habits while driving their personal vehicle for work purposes.

Component Preparation Duties

Whole Blood Preparation

Red Blood Cell Preparation
Whole Blood Plasma Preparation
ALYX Plasma Preparation
Daily, Weekly, and Monthly Quality Control and Preventative Maintenance
Packing and Shipping Recovered Plasma
Biohazard Disposal
Maintenance and Storage of Blood Components, including Temperature Monitoring System
- Labeling of blood and blood products
- bexWISE operations

Distribution Duties

Daily orders
Blood shipments and returns
Shipping recovered plasma
Inventory control
Resource management
FedEx
Importing and Exporting
Irradiation of Blood Products

Courier Duties

Efficiently and accurately transport unprocessed/processed blood and blood products, campus mail, supplies and medical equipment.
Practice safe driving skills during transport; adhere to all driving regulations

Load and unload vehicles while practicing safe techniques with lifting, pushing and pulling Deliver items to specified points using most efficient routes.
Keep log of items received and delivered; document daily activities as required
Notify supervisor of any concerns, issues and/or delays

Training

iWELCOME, iLEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias) Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.

Qualifications

EDUCATION: High school diploma or equivalent. Current and valid driver’s license in good standing.

EXPERIENCE: N/A

SKILLS:

Demonstrated AIDET skills daily with donors, guests, customers, employees, and vendors
Language skills must include reading, writing, and speaking English effectively and following oral and written instructions consistent with policies and procedures, SOPs, or other requirements
Ability to make sound decisions under pressure
Demonstrate the ability to multi-tasks
Ability to function as a key team member in a high-level production environment coupled with strong organizational skills
Ability to work independently and to meet deadlines and show initiative daily
Demonstrate ability to work without direct supervision
Must be able to make simple decisions based on well-defined choices
Ability to communicate effectively with the staff and the public to enhance Lifeline’s relationship with the community
Contributes to a positive work environment and demonstrates an overall team effort
Basic computer skills in Microsoft Office to include Word, Excel, and Outlook

Working Conditions

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.

Physical Requirements

Employee is required to stand, walk, sit, and have the ability to lift a minimum of 50 pounds.

Ability to operate a motor vehicle safely

Learn more about this Employer on their Career Site

Hospital Services Representative