Description

Position Overview

The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

Monitor and respond to incoming service tickets within SLA guidelines
Provide remote support via phone, email, and remote access tools
Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
Manage user accounts and basic Active Directory tasks
Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
Document all work clearly and professionally
Escalate issues to Level II Engineers when appropriate
Assist with onboarding and offboarding tasks
Participate in on-call rotation as assigned

Requirements

Required Skills & Qualifications

1–3 years of help desk or desktop support experience (MSP preferred)
Strong working knowledge of Windows and Microsoft 365
Foundational networking knowledge
Strong communication and customer service skills

Preferred Qualifications

CompTIA or Microsoft certifications
Experience with ConnectWise, N-able, BeyondTrust, Huntress
Basic PowerShell knowledge
macOS/iOS support experience

Benefits & Perks

Paid Time Off (PTO) and company-observed paid holidays
Health insurance options for eligible employees
CrewHu employee recognition and rewards program
$50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities

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