IS PC Technician 2

FMOLHS

Posted 2 days ago, valid for 19 days

Jackson, MS, US

Competitive

Full Time

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Sonic Summary

The PC Support Analyst 2 is responsible for providing primary support services to internal users by troubleshooting and resolving various user issues.
This role involves addressing problems related to system access, hardware, application software, and basic network communication.
The analyst responds to requests for technical and application support via telephone calls, email, and team member inquiries.
Documentation, tracking, and monitoring of issues are essential to ensure timely resolution and maintain customer satisfaction.
Candidates should have a minimum of 2 years of experience, with a salary range of $55,000 to $65,000 per year.

The PC Support Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.

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