Retail Training Manager

Overview

This job is responsible for effectively training the Retail Bank.  Areas of responsibility will include but are not limited to systems, operational processes, management/leadership, sales, onboarding/new hire process, consumer and small business lending. This individual will establish and maintain a partnership with managers to identify training needs, develop a training calendar, and ensure effective training delivery.  This individual has management responsibility for other trainers.

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic Retail organizational goals.
• Ensure effectiveness of the operational and systematic training for the Retail bank.
• Manage other trainers by providing coaching, mentoring, and overall development.
• Lead training for Retail associates by ensuring what is trained is of the highest priority responsibilities for those associates to equip them to fulfill their job expectations.
• Seek opportunities for improvement with training systems used as well as training approaches
• Conduct training as needed.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Business, Communications, Banking and Finance or related field of study or equivalent work experience
• 5 years of management experience in a retail or retail administration role
• 8 years of experience in delivering in person or virtual training
• Knowledge of adult learning theory and instructional design
• Experience with power-skills training
• Flexible and strong ability to manage change
• Ability to manage change and prioritize objectives
• Excellent verbal and written communication skills; communicate well in individual or group situations
• Exhibits professionalism interacting with all levels of associates
• Proficient PC skills
• Effective training facilitation using multiple delivery methods
• Autonomous decision-making capability
• Ability to travel as needed
• Training Certifications from Association for Talent Development (ATD)
• 5 years of training front line staff for a financial institution

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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