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Responsibilities include but are not limited to:
- Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
- Ensures exceptional service delivery to all clients within a consumer-oriented branch.
- Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
- Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
- Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
- Leads and encourages identification, escalation, and resolution of potential risks.
- Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
- Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
Qualifications
Required Skills:
- Ability to prioritize, organize, delegate, and execute.
- Must have excellent verbal, written and interpersonal communication skills.
- Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
- An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
- Proficient computer skills.
- Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
Required Experience:
- High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
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