Academy Manager - Global Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.

The Global Technology Academy Manager supports the execution and continuous improvement of Global Technology (GT) upskilling initiatives across Technology Focus Groups (TFGs), Upskill programs, and Academy On-Demand. Partners with stakeholders, subject matter experts, and vendors to deliver high-quality learning experiences that help employees build critical skills and capabilities.

Responsibilities:

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs
• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
• Coordinate with Technology Focus Group leaders, subject matter experts, and stakeholders to support the planning and execution of learning events and content
• Support vendor-led learning events and programs, including logistics, communications, and learner engagement
• Maintain and enhance Academy On-Demand learning pages and pathways to ensure content is accessible, current, and easy to navigate
• Partner with internal teams and external vendors to support the successful delivery of training sessions and learning programs
• Support communications, marketing, and learner engagement activities to increase awareness and utilization of Academy offerings
• Build working relationships with business partners and contribute to discussions on future learning needs and skill development priorities

Required Qualifications:

• Proven leadership experience in managing teams or projects, with a track record of achieving goals and driving results

• Proven ability to coach, manage, and develop by driving proficiency and performance in a client centric environment

• Self-starter with a proactive approach to problem-solving and task-completion

• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence

• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Desired Qualifications:

• Prior experience in or support of Global Technology

• Previous design experience, UI/UX development

• Strong PowerPoint skills

• Ability to quickly adapt and lead through change

• Reporting and analytic knowledge

• Strong presentation skills

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consulting

• Oral Communications

• Customer Service Management

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week: 

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