AI Process Engineer

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence.

This hands-on engineering role is responsible for designing, building, and implementing AI-powered workflow automation solutions to drive operational and financial value across Infrastructure Operations. The AI Process Engineer will lead technical initiatives, deliver scalable automation, and serve as a subject matter expert for workflow automation and AI integration across ICE’s mission-critical environments. The role requires excellent analytical, troubleshooting, and communication skills, as well as the ability to work independently, manage multiple priorities, and demonstrate a strong sense of ownership and accountability.

Responsibilities

• Lead the end-to-end delivery of AI and automation projects, from ideation and requirements gathering through deployment and monitoring.
• Design, develop, and maintain robust workflows in collaboration with other engineers and business users.
• Serve as the technical SME for AI workflow automation, providing guidance on best practices.
• Gather and apply lessons learned from organizational feedback, ensuring continuous improvement in AI build initiatives.
• Ensure that all automation solutions comply with ICE’s security, compliance, and change management standards.

Knowledge and Experience

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5+ years of professional experience in engineering or process automation roles.
• Minimum 2 years of direct, hands-on experience leading and building AI/automated solutions.
• Demonstrated ability to identify, architect, build, and deploy workflow automations at scale.
• Strong knowledge of two or more workflow orchestration tools such as n8n, PowerAutomate, Copilot Studio, and Moveworks.
• Knowledge of AI/ML concepts, prompt engineering, and vector databases.
• Programming skills in JavaScript and Python.
• Strong analytical and critical thinking.
• Excellent communication and documentation skills.

Preferred Experience

• Experience with ServiceNow, Polar, BigPanda, and/or other enterprise tools.
• Experience with continuous improvement methodologies (Lean/Six Sigma, Agile, etc.).
• Experience working in a highly regulated industry (banking, aerospace, automotive, etc.)

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