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Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
What you will be doing:
Act as the primary liaison for client communications and relationship management
Handle client inquiries via phone, email, or fax, and maintain client satisfaction
Develop and coordinate account plans, project implementations, and client loyalty processes
Research and resolve client problems, responding to inquiries and ensuring operational arrangements
Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication
Conduct regular client status calls and billing reviews, and provide billing support
Educate clients on processes and procedures to enhance service efficiency
Oversee commitment requests and project kick-offs to ensure proper resource allocation and adherence to target dates
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What you will need:
Current or recent retirement services experience required
Excellent verbal and written communication skills
Good knowledge of FIS systems and the financial services industry
Strong problem-solving abilities and customer service skills
Ability to work independently and in a team, with flexibility in hours
Experience in banking or financial services is preferred
What we offer you:
Opportunities to innovate in fintech
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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