Collections Team Supervisor

Collections Team Supervisor

Cawley & Bergmann, INC

Jacksonville, FL | Full-Time | On-Site

Competitive Salary + Bonus Opportunities

Cawley & Bergmann, INC is seeking an experienced and motivated Recovery Operations Manager to join our growing Jacksonville team.

This opportunity is ideal for a strong collections leader who thrives in a fast-paced, production-driven call center environment and is passionate about coaching employees, improving performance, and building successful teams.

The Recovery Operations Manager will oversee daily collections operations, monitor production metrics, support employee development, and help drive overall team success while maintaining compliance standards and a positive work culture.

If you are looking for long-term career growth with a company focused on performance, leadership development, and expansion, we encourage you to apply.

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Responsibilities

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• Must have a strong talk off

• Monitor daily collection performance, call quality, and compliance standards, Supervise, motivate, and coach a team of Collections Representatives

• Conduct side-by-side coaching, call reviews, and performance evaluations

• Develop and implement strategies to improve production and recovery results

• Review account performance, aging reports, KPIs, and team metrics

• Handle escalated consumer concerns professionally and effectively

• Ensure compliance with FDCPA guidelines and company policies

• Support onboarding, training, and ongoing employee development

• Work closely with leadership to improve operational efficiency and team performance

• Maintain a positive, high-energy, and performance-driven team culture

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Qualifications

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Minimum 4 years of consumer collections experience required

Minimum 1-2 years of collections supervisory or management experience required

Strong understanding of FDCPA compliance and collections operations

Experience leading production-driven teams in a call center environment

Strong leadership, communication, and coaching abilities

Ability to motivate employees and improve team performance

Comfortable analyzing reports, KPIs, and production metrics

Proficient with Microsoft Office and collections software systems

High school diploma required; college degree preferred

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Why Join Cawley & Bergmann?

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• Competitive salary plus bonus opportunities

• Growing company with advancement potential

• Professional and supportive work environment

• Opportunity to lead and develop a successful collections team

• High-energy and team-oriented culture

• Stable full-time opportunity in Jacksonville, FL

• Ongoing leadership support and development opportunities

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Apply Today

We are looking for motivated leaders who want to grow with a company that values performance, accountability, and development.

Submit your resume today to be considered for this opportunity.