Compliance Coordinator

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

Position Overview: The Compliance Coordinator will provide administrative support for Compliance and Quality Assurance. This role focuses on grant reporting, invoicing, documentation accuracy, and quality assurance. The Compliance Coordinator works closely with program operations, finance, and leadership teams to ensure timely, accurate, and compliant submission to funders and oversight agencies.

Reports to: Chief Compliance Officer

Essential Duties & Responsibilities:

Works with Compliance, Finance and Quality Assurance to ensure timely reporting, revenue tracking of invoices, and proper activity coding.
Provide support for grant processes including compiling supporting documentation for invoice preparation, compiling data and storytelling, tracking grant metrics and assisting in quality assurance.
Assist with contract and revenue tracking to ensure grants are booked in proper periods, and contract totals are tracked to ensure no overbilling.
Monitor grant deliverables, deadlines and performance metrics.
Conduct regular quality assurance reviews of program delivery documentation.
Assist in development of program procedures and facilitating staff training to support consistent and effective implementation.
Display critical thinking and communication across departments.
Compares, researches, and applies industry standards/best practices.
Perform other administrative duties as assigned.

Education / Experience / Qualifications:

Bachelor’s degree in business administration or related field required.
At least 4 years of administrative or clerical experience required.
At least 2 years of project management and business operations experience required.
Preference given to candidates with at least 2 years’ experience working with marginalized or underserved populations.
Excellent analytical and problem-solving skills.
Excellent interpersonal skills, with a focus on team collaboration.
Effective verbal and written communication skills.

Organized and detailed oriented with the ability to adapt to change in a fast-paced environment.
Proficiency in using computers, running reports, and learning new software.
Proficiency with Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, as well as electronic client records.
Must have a valid driver’s license, clean driving record and reliable transportation.
Must be able to clear a Level I Background check through the Department of Corrections.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 lbs.

Job Type: Full-time

Location: Jacksonville, Florida

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