Credit and Collections Supervisor (66293)

Job DetailsJob Location: Jacksonville - Jacksonville, FL 32218Position Type: Full TimeSalary Range: $58,000.00 - $62,000.00 SalaryJob Category: AutomotiveJOB TITLE:  Credit and Collections Supervisor - Jacksonville, FL   TEAM MEMBER PERKS Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including: Sick Time - 5 days  Vacation Time - Earn up to 2-weeks on your first year of employment   Paid and Floating Holidays   Premium FREE Medical and Dental coverage options  Vision Insurance 401(k) with company matching  Life Insurance   Discounts on Tires and Wheels  Opportunity for advancement  WE WANT TO HEAR FROM YOU IF YOU Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently ESSENTIAL RESPONSIBILITIES: Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution Ensures timely and accurate communication of credit holds and releases to Sales and Operations Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation. Partners with Sales and Operations to balance credit risk while supporting revenue growth Ensures all internal and external credit-related communications are clearly documented in NetSuite Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness. Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution Provides coaching, training, and performance feedback to team members Plans and adjusts team schedules and workload distribution based on business needs and priorities Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations Participates in process improvement initiatives and internal audits recommending enhancements where appropriate Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service REQUIRED QUALIFICATIONS AND SKILLS: 5+ years’ experience in Accounts Receivable, credit and collections, or related role 2+ years supervisory or team lead experience preferred Bilingual (English/ Spanish) preferred Strong understanding of credit risk assessment and financial statement analysis Experience in corporate collections with large customer base Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist Experience with ERP systems (NetSuite preferred) Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution Strong analytical, communication, and negotiation skills   Qualifications