Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

This is an in-office role based out of or Jacksonville, FL office. Work hours are 9:30am to 6:00pm EST.

The Opportunity

As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

What You Will Do:

Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work.
Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner.
Be able to adhere to the 9:30pm – 6pm schedule. The end time is after the last call is answered in the queue.
Other duties as assigned.

Requirements

What You Will Need to Succeed

One year of call center experience
High school diploma or equivalent is required
Attention to detail
Problem solving
Oral communication
Judgment
Customer service orientation
Listening/comprehension
Multi-task oriented approach
Keyboard dexterity

Physical Activities/Working Conditions: Ability to sit for extended periods of time, type on the computer while using a headset.

What we Offer

A dynamic and supportive work environment in a mission driven organization
Competitive salary and benefits package, including health, dental, vision insurance
Paid Time off
HSA and FSA options
401(k) plan with matching contributions
Paid parental leave
ABLE matching contributions for the disability community
Employer paid short term and long-term disability insurance and group term life insurance
Financial and legal assistance through our EAP (Employee Assistance Program)
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
The chance to make a significant impact on the delivery of government services and the lives of citizens

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by applicable law.

Learn more about this Employer on their Career Site