Manager of Service Delivery

for Elite Parking Services, a uniquely positioned, rapidly scaling company

PAY RANGE: $60,000 - $100,000/ Per Year

BENEFITS:

401K
HEALTH
VISION
DENTAL
LIFE INSURANCE
PTO
QUARTERLY PERFORMANCE BONUS

Here’s a few reasons why we’re a company you should learn more about:

We’re growing at an increasingly fast pace with a solid strategy and focus for growth.
We’re competing head-on with the big boys and winning with our proprietary technology.
Our team members have the autonomy to execute on a service model solution that’s game changing and will wow our clients.
Our culture is values-based, with a tight-knit team that’s in it to win it.
We hire smart people with the collective energy and firepower that’s changing our industry.

We could keep going but we’re hoping to have an opportunity to tell you the rest in person.

Much More Than a Manager…..

As a member of the Elite leadership team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will:

Possess a blend of self-confidence, humility, and high-achievement drive
Have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles
Own the day-to-day operations, performance, and financial results of assigned parking and transportation locations.
Have a proven track record of revolutionizing and positively impacting prior work environments, while Serving as the primary operational leader and point of accountability for each facility.
Ensure locations are appropriately staffed, trained, and operating in compliance with company and client requirements.
Possess strong knowledge in DOT regulations and passenger transit operations
Knows how to coach teams through complex leadership issues
Display high levels of Perseverance and Accountability
Have an attitude and track record that displays continuous personal and professional growth
Works independently with little direction other than a strategic company plan
Locations are fully staffed, trained, service demand met and operating within budget
Clients are engaged, informed, and confident in service delivery
KPIs are accurate, timely, and improving
Service reports are accurate, timely, and improving
Teams understand expectations and are held accountable to seat numbers and service delivery
Operations run smoothly without constant escalation or heroics from management team
Management fully utilizing service model to oversee and manage service delivery
Is team focused, tactful, mature, and know how to get along with people in all environments

Key Responsibilities of this Position Include:

Leading location teams through clear expectations, consistent follow-up, and performance accountability, while ensuring company standards are maintained
Creating, managing, and adjusting schedules to meet operational demand and staffing models
Managing overall location performance as defined by COO expectations and vehicle/seat numbers
Interviewing, onboarding, evaluating, training, and developing team members
Providing continuous training and reinforcement of service, safety, and operational standards
Implementing and enforcing Department of Transportation (DOT) standards
Filling in operationally when no on-call personnel or supervision are available to cover absences
Building leadership depth at the location level to allow delegation, elevation, and scalability
Managing day-to-day client relationships and acting as the primary operational point of contact
Ensuring consistent, high-quality customer service delivery across all shifts
Driving customer engagement initiatives, including survey participation and feedback programs
Monitoring service trends and implementing corrective actions when service levels fall below expectations
Supporting client retention through proactive communication and issue resolution
Managing locations in alignment with documented EOS standards and processes
Conducting ongoing client meetings to review performance, expectations, and improvements
Ensuring consistent execution of client-specific operating plans
Managing revenue performance and revenue protection
Controlling expenses and ensuring alignment with approved budgets
Developing and forecasting operating budgets for assigned facilities
Ensuring contractual revenue and expense performance is achieved
Overseeing purchasing of supplies, services, and equipment required for operations
Managing and developing team members with financial responsibilities within their scope

Key Qualifications Include:

Commercial Drivers License (CDL), Passenger Endorsement, Class B (Preferred)
Minimum 5 years in management & progressive leadership capacity
Minimum 2 years experience in Remote Client Management Services
Minimum 1 year experience developing implementing & utilizing service P&L, Budget Management, Demand Analysis, Service KPI
Minimum 3 Years Experience Implementing Corporate Service Brand and Service Model to remote client locations
Bachelors Degree in Business Administration, Finance, Accounting, and Management (Preferred)

Learn more about this Employer on their Career Site

MANAGER OF SERVICE DELIVERY