Merchant Specialist - Jacksonville Market

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Merchant Specialist (MS) provides merchant client advisory and solutions that address their processing needs. The MS proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with clients by working closely with Business Banking Relationship Managers and Merchant Solutions partners.  This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm. 

Candidates should possess a deep understanding of the client’s payments ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively. They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for relationship management teams and leaders. This is a field-based role that requires travel to in-person meetings with clients, internal partners, and leaders within the firm. 

The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals. This role requires prospecting for existing Business Banking clients with merchant services needs, and requires knowledge of both the proprietary Bank of America Merchant Services platform as well as the Fiserv Clover platform.

Responsibilities:

• Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients' needs

• Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions

• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements

• Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security

• Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients

• Act as a champion for clients by connecting expertise across the company to help them achieve their goals

• Establish relationships with associations, centers of influence, and vendor partners and adapts to an ever-changing payment processing environment

• Independently identify sales opportunities from the bank’s portfolio of clients

Skills:

• Account Management

• Business Development

• Client Solutions Advisory

• Portfolio Management

• Relationship Building

• Client Management

• Portfolio Analysis

• Prospecting

• Referral Identification

• Referral Management

• Business Acumen

• Consulting

• Customer and Client Focus

• Fiscal Responsibility

• Pipeline Management

Required Qualifications:

• 2+ years of Payments industry experience

• 2+ years of direct sales experience

• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions

• Proven experience cultivating and strengthening client and business partner relationships

• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals

• Demonstrated effective communication skills, including written, oral and presentation skills

• Effective planning, prioritization, and time management skills

• Ability to quickly learn various product solutions

• Strong analytical and organizational skills     

Desired Qualifications:

• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients

• Knowledge of Fiserv systems and products, including Clover

• Knowledge of the Bank of America Merchant Services platform

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: