Overdraft Privilege Specialist

Role

The primary function of the Overdraft Privilege and Nonsufficient Funds Collector is to recover money owed to the Credit Union for negative share accounts. The objective is to collect payment from members by determining the appropriate contact method.  All member contact must remain professional and comply with the Fair Debt Collection Practices Act. The Collector should make recommendations to the Collections Manager for referrals to third party vendors and utilize all available resources to effectively collect. Additionally, the Collector is to be resourceful within the job duties assigned, to minimize the Credit Union’s exposure to delinquent obligations.

Major Duties and Responsibilities

Maintain verbal and written contact with members with negative obligations.   Attempt to cure delinquency with payment, payment arrangements, or other options provided in the share contract.

Interview members to determine reason for delinquency.  Take appropriate action to resolve the account.   Counsel members concerning their financial obligation, advise of options and solicits agreement of payment.

Appropriately document all conversations and actions accurately.

Data entry in various in-house systems

Responsible for creating and updating reports

Perform routine transactional and operational tasks.

Refer accounts for skip tracing.

Any other duties as assigned.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience

A minimum of one year up to three years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Community First is an EEO Employer M/F/D/V