Patient Access Representative II, Full-Time, Wolfson Children's Hospital

Baptist Health is hiring an experienced Patient Access Representative II for Wolfson Children's Hospital.  This is a Full-Time Days opportunity typically between 7:30am - 4:00pm, Monday through Friday, but we are very flexible with schedules.

As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face-to-face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non-clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center. 

Patient Access Representative II Job Responsibilities:

• Managing a large amount of inbound and outbound calls in a timely manner

• Managing Central Scheduling Voicemail

• Scheduling patient appointments with BHS cardiologists

• Following call scripts for handling different scenarios

• Identifying customer needs and providing solutions

• Managing Scheduling OnBase queue and index documenting in EPIC

• Data Entry Tasks 

• Routing calls as appropriate

• Providing Excellent Customer Service

Education & Credential Requirements: 

• High School Diploma or GED Equivalent Required

Licensing & Credential Requirements:

• Certified Medical Assistant Preferred

If you are interested in this Full-Time Patient Access Representative II position at Wolfson Children's Hospital, please apply today!