Shift Supervisor of Transit Services

for Elite Parking Services, a uniquely positioned, rapidly scaling company

PAY RANGE: $44,500 - $54,500/ Per Year

BENEFITS:

401K
HEALTH
VISION
DENTAL
LIFE INSURANCE
PTO
QUARTERLY PERFORMANCE BONUS

Here’s a few reasons why we’re a company you should learn more about:

We’re growing at an increasingly fast pace with a solid strategy and focus for growth.
We provide a safe, efficient, and easy driving experience for our drivers that ensure they’ll have work life balance
Holidays our drivers get to be home with their families
Our team member get access to free Life insurance policies enabling them to protect their families
Employees who want to can have access to upward mobility if they want to advance their careers.
We’re competing head-on with the big boys and winning with our proprietary technology.
Our team members have the autonomy to execute on a service model solution that’s game changing and will wow our clients.
Our culture is values-based, with a tight-knit team that’s in it to win it.
We hire smart people with the collective energy and firepower that’s changing our industry.

We could keep going but we’re hoping to have an opportunity to tell you the rest in person.

Much More Than a Supervisor…..

As a member of the Elite team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will:

Possess a blend of self-confidence, humility, eagerness for growth and high-achievement drive
Have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles
Be accountable for the shift, its service delivery and the overall KPI performance of the team on the shift
Achieves staffing, reliability, safety, and customer-service goals
Maintains safe and compliant operations
Responds quickly and effectively to service exceptions, disruptions, & contingencies
Develops high-performing transit operators
Possess strong knowledge in DOT regulations and passenger transit dispatch operations
Understands & can complete basic vehicle preventative maintenance checks
Can trouble shoot basic PM identified issues
Display high levels of Perseverance and Accountability
Have an attitude and track record that displays continuous personal and professional growth
Know how to execute the daily operations control and work with a remote dispatch & command center
Works independently with little direction other than a strategic company plan
Ensures team on-site DOT compliance & company service model compliance
Can fully utilizing service model to oversee and manage service delivery
Is team focused, tactful, mature, and know how to get along with people in all environments
ENSURE CONSISTENT DELIVERY OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS

Key Responsibilities of this Position Include:

Open and close service operations
Driver supervision, Safety compliance, Service recovery
Work with command center to validate & ensure service readiness and risk mitigation
Working with corporate maintenance team to coordinate vehicle maintenance and ensure DOT certified maintenance delivery to each vehicle
Conduct Validation of driver DOT required Pre and Post Trip inspections
Onboarding, evaluating, training, and developing team members
Providing continuous training and reinforcement of service, safety, and operational standards
Execute on service recovery efforts to minimize service disruptions and passenger impact.
Enforce the implementation of all Department of Transportation (DOT) standards
Ensuring consistent, high-quality customer service delivery across all shifts & services offered
Provide excess team member service delivery reviews
Lead team to ensuring they Prevent service failures before they impact clients
Improve operational performance through proactive intervention & detailed usage of company technological systems.
Ensure compliance with DOT, safety, ADA, and client-specific operating requirements.
Complete operational reports, incident documentation, and shift activity logs.
Communicate service issues, staffing concerns, and operational risks to management.
Lead daily safety meetings, shift briefings, and operational communications.
Experience with basic vehicle maintenance services

Key Qualifications Include:

Minimum 1 DOT transportation, dispatch, shuttle, transit, parking, logistics, or operations experience
Minimum 1 year possession of DOT license with Passenger endorsement
Experience Implementing Corporate Service Brand and Service Model to client locations
Strong customer service experience
Proficiency with Microsoft Office applications
MUST POSSESS STRONG technology skills, written, verbal, organization, and communication skills

Learn more about this Employer on their Career Site

SHIFT SUPERVISOR OF TRANSIT SERVICES