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Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!
Your Challenge: Master the Front Desk, Deliver Flawless Guest Service, and Anchor Overnight Emergency Coverage While Living On-Site!
Ready for a unique and high-responsibility role that combines daily front desk duties with mandatory live-on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!
This position is the critical operational bridge between the day-to-day front desk and overnight safety. You will typically work four "B" shifts (Monday–Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). You are required to live in the hotel to ensure continuous operational excellence and support the General Manager (GM) and On-Site Manager (OSM).
The On-Site Mandate and Shift Structure
Housing Requirement: You are required to live in the hotel and must abide by the hotel’s fraternization policy.
Primary Schedule: Typically works four "B" shifts (Front Desk, Monday–Thursday).
On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights, and must remain within 30 minutes of the hotel to respond to emergencies.
Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.
Your Essential Operational & Guest Duties
As the GSA 2, you are key to maintaining service standards, executing front desk administration, and providing necessary emergency coverage.
Key Responsibilities Include:
Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to ensure the greatest satisfaction possible, working within budgetary constraints. Manage guest conflict and respond to situations as they arise.
Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.
Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe program brand standards. Act according to procedure in the event of an emergency or accident.
Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests’ needs.
Team Support: Assist with the training of all team members as necessary, and assist throughout the property as needed during a shift. Demonstrate to team members how to effectively follow the “Say Yes to a Simple Request” program.
On-Call Overnight Specifics
Emergency Response: During overnight shifts, you will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.
Minimum Qualifications & Essential Skills
The role demands reliability, strong interpersonal skills, and the ability to handle both customer-facing and emergency situations calmly.
Education & Experience
Education: High school diploma or equivalent (GED).
Experience (Preferred): 1 or more years of experience in the hospitality, retail, or food service industries.
Skills & Abilities
Housing: Able to live on site at the hotel and abide by the fraternization policy.
Communication: Must be able to read, write, and speak English proficiently. Effective communication with staff and guests.
Problem-Solving: Effective conflict management, negotiation, and sales skills. Ability to respond calmly in situations of conflict and stress and problem solve in a timely manner.
Knowledge: Basic understanding of several common office/front desk procedures and practices.
Ready to step into this challenging and rewarding on-site leadership role?
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