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Remote Client Service Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Ignite Your Career with AO – Work From Home
Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while delivering exceptional customer service and ongoing support.
Whether you're launching a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, leadership development, and long-term career growth.
What You'll Do
As a Remote Client Service Representative, you'll help clients understand their available benefits while building trusted, long-term relationships through outstanding service.
Client Support Responsibilities
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer service and follow-up support
Maintain accurate client records and documentation
Build long-term client relationships through trust, professionalism, and responsive service
Professional Development
Participate in virtual training and mentorship programs
Attend leadership development workshops and coaching sessions
Strengthen communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team focused on shared success
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No commuting
Modern virtual work environment
Weekly Pay & Performance Bonuses
Weekly compensation
Performance-based bonuses
Leadership incentives
Recognition programs
Comprehensive Training & Mentorship
Structured onboarding
Weekly coaching and development
Leadership mentorship
Ongoing professional growth opportunities
Career Advancement
Performance-based promotions
Clear leadership pathways
Promotion from within
Long-term management opportunities
Additional Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and incentive travel
Modern technology and virtual collaboration tools
Qualifications
We're looking for individuals who demonstrate:
Strong communication and interpersonal skills
Positive attitude and willingness to learn
Commitment to outstanding customer service
Self-motivation and strong work ethic
Ability to work independently in a remote environment
Adaptability and problem-solving abilities
Professionalism and integrity
Desire for continuous learning and career growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Retail
Hospitality
Healthcare
Education
Sales
Administrative Support
Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.
Why Join AO?
At AO, we believe careers are built through mentorship, opportunity, and continuous growth.
Our culture is centered on:
Supporting working families
Developing future leaders
Recognizing performance and achievement
Encouraging collaboration and innovation
Creating opportunities for long-term career success
Providing the flexibility of a remote-first workplace
When you join AO, you'll become part of a team that values your contribution, invests in your development, and supports your long-term success.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can grow professionally, help working families, and build long-term success, we'd love to hear from you.
Apply today and take the first step toward a rewarding career with AO.
Work From Home. Help Families. Grow Your Career. Build Your Future. 🚀
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