Human Resources Manager - Client Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing Human Resources (HR) strategies that impact large, complex business units within a major Line of Business (LOB). Key responsibilities include developing and executing tactical plans at the business unit level to achieve strategic objectives and organizational effectiveness. Job expectations include driving a wide range of HR activities and supporting functions across the bank such as talent acquisition, compensation, employee relations, regulatory compliance, performance management, and employee engagement and development.

The Human Resources Manager will be a member of the Consumer, Retail and Preferred HR team supporting Consumer and Small Business Client Services.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Responsibilities:

• Manages the strategic delivery of Enterprise and Line of Business (LOB) specific Human Resources (HR) priorities in addition to ensuring organizational effectiveness across talent acquisition, performance management, talent development and learning, succession planning, compensation, etc.

• Applies lenses of operational excellence, organizational health, and opportunity and inclusion across all HR people processes

• Partners with business leaders to ensure that programs and practices are in alignment with Enterprise culture and conduct principles, serving as a trusted advisor to leadership

• Manages and influences critical workforce activities, including but not limited to headcount reporting and analytics, financials/expenses, promotions, opportunity and inclusion, performance, talent management, and key cross-HR initiatives

• Collaborates with compensation, talent acquisition, and business partners to provide appropriate guidance on employee compensation, both at an individual level as well as in aggregate, while maintaining a focus on expense management

• Leverages reporting tool results shared by HR Consultants to inform effective and strategic decision making

Required Qualifications:

• 5+ years of HR experience

• Experience in client management around complex strategic HR issues such as talent management, employee relations, org design/development, change management, etc.

• Must have experience working directly with/consulting a business leader on HR strategy

• Proven track record in developing strategy and driving change to help drive business results and execute on key initiatives

• Experience supporting technically complex and geographically dispersed groups of associates

• Experience managing in a fast-paced, rapidly-changing, and highly complex environment

• Demonstrated ability as an enterprise/global thought leader who can proactively drive change and innovation

• Deep technical HR competence with the ability to influence using a balance of technical HR expertise, business acumen, and relationship skills

• Superb relationship management skills, and the ability to develop strong interpersonal alliances at all levels, and connect with senior executives on both a business and a personal level

• Deep and broad business acumen with a strategic mindset to uncover hidden opportunities that create value through improved processes, competitive advantage, and innovation

Desired Qualifications:

• HR generalist experience

• Regulatory environment is a plus

• Strong Microsoft Office skills/written presentation skills

• Project management experience

Skills:

• Adaptability

• Executive Presence

• Leadership Development

• Prioritization

• Relationship Building

• Consulting

• Decision Making

• Fiscal Responsibility

• Problem Solving

• Workforce Planning

• Business Acumen

• Influence

• Project Management

• Strategy Planning and Development

• Workforce Analytics

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

Hours Per Week: 

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