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Field Service Specialist Manager

Posted 12 days ago

Jacksonville, FL 32202, US


$70,000 - $110,000 per annum

Contract type

Full Time

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By applying, a McKesson account will be created for you. McKesson's Privacy Policy will apply.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Corp is a Fortune 7 company and is one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.

Current Need

We are seeking a Health System's Field Service Representative Manager to join our team. The ideal candidate should reside in Jacksonville or Los Colinas area.

Position Description

Responsible for the growth and engagement standards for the Field Service direct reports. Executing corporate & customers initiatives, engagement frequency, contact notes, technology tools, and reporting. In addition to recruiting, training, and implementing programs and technology.

Direct management of 8-12 Field Service Representatives. Field service managers and representatives support Health System customers from multiple McKesson Medical Surgical segments:

The ability to recruit, train, motivate, and holds accountable a high caliber field service team.

Experience with the ability to establish engagement processes, business practices, and field service strategy.

Execute on initiatives, projects, and programs to retain existing customers.

Key Responsibilities

Service Calls to Health Systems Group Customer Locations

  • Make sure the team is working toward alignment of customers goals
  • Establish and achieve Management by Objectives and value-added targets for the team
  • Effectively manage team performance and drive growth accountability
  • Optimize margin management initiatives, distribute territories, and effectively manage workload
  • Accountable for day-to-day operations with scope of responsibility.
  • Prepare updates for staff and senior management and measures utilizing activity and forecast reports

Minimum Requirements

  • 6+ years of professional experience
  • 0-2 years of supervisory experience

Critical Skills

  • Experience in establishing a team, coaching, training, and mentoring employees
  • Ability to manage and measure by analytics
  • Finance/ROI acumen
  • Ability to implement and manage complex projects
  • Medical and distribution experience
  • Experience working with large, complex customers

Additional Skills

  • Public speaking/presentation skills
  • Experience with Microsoft Office


4 year degree or equivalent experience


This position requires up to 50% travel


Meaningful Work

  • Your job at McKesson will help millions of people get more from their healthcare
  • We deliver medical supplies to healthcare providers that make a difference in the care and life of patients 
  • Help shape the future of healthcare in a meaningful career with a balanced life

 Unique Benefits

  • Parental leave for moms AND dads
  • Wellness resources and rewards, such as gift cards, rebates, medical premium discounts, and fitness tracking devices
  • Superb training and leadership development for career growth
  • Commuter benefits plans

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

$65,300 - $108,900

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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