Veterinary Client Service Representative

At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals.
 
 Our culture is rooted in Compassion, Respect, Education, Advancement, and Service.

The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.

• Greet clients and patients professionally and compassionately
 • Manage incoming phone calls and direct communications appropriately
 • Schedule appointments, consultations, and procedures accurately
 • Check patients in and out efficiently
 • Review estimates, invoices, and payment options with clients
 • Process payments and maintain financial accuracy
 • Support emergency patient arrivals and urgent client needs
 • Maintain accurate client and patient records

• Minimum of 3 years of veterinary Client Service Representative experience
 • Experience working in a veterinary hospital environment
 • Strong client communication and customer service skills
 • Ability to remain calm and professional in emergency situations
 • Excellent multitasking and organizational abilities

• Emergency and Specialty Veterinary Hospital experience strongly preferred
 • Experience handling high call volumes and multi-line phone systems
 • Experience with ezyVet and/or VetRadar software systems preferred

• 7:00 PM – 7:00 AM
 • 12:00 PM – 10:00 PM
 • 6:00 PM – 12:00 AM
 • 10:00 PM – 5:00 AM
 
 Overnight-focused candidates are strongly encouraged to apply.

Additional overnight shift differential compensation is available for overnight positions.

• Competitive compensation based on experience
 • Overnight shift differential opportunities
 • Continuing education and professional development opportunities
 • Career advancement and leadership development programs
 • Collaborative and supportive hospital culture