Office Staff / Customer Service / Inside Sales

Job Title: Customer Service / Inside Sales

Company: Confidential

Location: Jamestown, NY

 

Job Responsibilities:

• Manage customer inquiries via phone, email, and other communication channels.
  
• Provide detailed product information and assistance to customers, ensuring a high level of satisfaction.
  
• Support inside sales efforts by identifying customer needs and recommending appropriate products.
  
• Collaborate with the sales team to achieve monthly sales targets.
  
• Process orders and manage customer accounts effectively.
  
• Maintain accurate records of customer interactions and transactions.
  
• Resolve customer complaints, ensuring timely follow-up and resolution.
  
• Participate in training sessions to stay informed about new products and sales techniques.
  
• Contribute to the continuous improvement of customer service processes.
  

Essential Qualifications:

• High school diploma or equivalent; further education in business or related field is a plus.
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving skills and the ability to remain calm under pressure.
  
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
  
• Ability to work independently as well as part of a team.
  

Desired Experience:

• Previous experience in customer service or inside sales, preferably in a manufacturing or decorative hardware environment.
  
• Familiarity with sales techniques and customer relationship management.
  
• Experience working in a family-owned or small business is a plus.
  

Salary & Benefits:

• Competitive annual salary.
  
• Health, dental, and vision insurance.
  
• Retirement savings plan with company matching.
  
• Paid time off and holidays.
  
• Opportunities for professional development and growth.
  

Requirements

Essential Qualifications:

• High school diploma or equivalent; further education in business or related field is a plus.
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving skills and the ability to remain calm under pressure.
  
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
  
• Ability to work independently as well as part of a team.