Benefits:

401(k) matching
Competitive salary
Training & development
Wellness resources

Benefits/Perks

Flexible Schedule
Competitive Pay
Career Advancement Opportunities

Job Summary

We are seeking an Account Manager to join our team. In this role, you will monitor the quality of incoming and outgoing materials and ensure they meet our high-quality standards. You will inspect commercial facilities using our proven methods, providing recommendations to facility leads on areas for improvement. The ideal candidate has an eye for detail and is committed to our high standards of quality. This role requires evening availability to support night shift operations across commercial accounts. Ideal candidates are comfortable with a consistent evening schedule and thrive working independently during off-hours

Responsibilities

Serve as the primary on-the-ground point of contact for three large commercial accounts
Conduct monthly client check-ins to ensure satisfaction and address concerns proactively
Respond to client issues promptly and professionally — same day without exception
Represent the company owner with the same professionalism and integrity they bring personally
Ensure compliance with health and safety standards at all times
Conduct weekly site inspections across all three commercial accounts
Submit detailed digital inspection reports after every visit via Microsoft Forms
Monitor patterns across sites and flag recurring concerns to ownership before they escalate
Identify quality issues immediately and work with site leads to correct them
Oversee site leads at each location — provide guidance, accountability and consistent support
Verify staff attendance and clock-ins
Ensure project quality meets company standards and client expectations
Maintain accurate and detailed records of testing outcomes
Ensure compliance with health and safety standards at all times
Document and escalate any performance or conduct issues to ownership immediately

Qualifications

Background in commercial cleaning, facilities management, hospitality, or property management
Experience managing client accounts or service relationships directly
OSHA Certified
Understanding of quality control standards and testing methods
Attention to detail
Familiarity with Microsoft Office and other software applications
Excellent verbal and written communication skills

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