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Job DetailsJob Location: Jamestown, CA 95327Position Type: Full TimeSalary Range: $19.00 - $19.00 HourlyJob Shift: SwingPlayers Club Representative Position Summary As a Team Member of the Players Club team, the Players Club Representative is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Players Club Representative is responsible for acting as a Guest Service ambassador for the Casino while enhancing the Guest's experience and assisting Guests with questions regarding promotions, player programs, and gaming. Position Functions Essential Functions •   Meet and greet all Guests and complete all necessary steps when entering new Guests into the player tracking system. •   Build Guest relations throughout every shift by talking with Guests, making them feel welcome and comfortable, and inviting them back. •   Explain the benefits of the Players Club program to new and existing Guests. •   Answer telephones and assist Guests with questions. •   Adhere to regulatory, departmental, and organizational policies in an ethical manner and empower and require others to do the same. •   Assist with the implementation of on-site promotions and events. •   Accurately and efficiently performs data entry tasks associated with Players Club policies. •   Communicate details of promotions, mailers, and other offers with all departments. •   Register Guests for promotions, collect tickets for promotions/events, and prepare participation reports as required. •   Make announcements throughout the shift, promoting Casino promotions. •   Take photos of promotion and jackpot winners as necessary. •   Maintain documentation for procedures, processes, and inventory management. •   Handle routine Guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel. •   Report Guest concerns to management in a timely manner. •   Resolve all situations in a manner that maintains positive Guest relationships. •   Aide Guests and Team Members as required while ensuring that all policies and procedures are strictly followed. •   Craft compelling narratives and adapt messaging to diverse audiences. •   Assist Guests experiencing difficulties with machines, amenities, and questions/concerns. •   Communicate all CRCR amenities and events to Guests. •   Other duties as assigned. Skills •   Strong listening and communication skills. •   Problem-solving and critical thinking. •   Must be able to work independently and maintain a high level of performance. •   Must be able to complete tasks in a timely and efficient manner while maintaining business standards. •   Demonstrates a flock mentality, focused on teamwork and collaboration with others. •   Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. •   Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. •   Builds lasting relationships by demonstrating honesty, integrity, and effective communication. •   Driven to exceed expectations while remaining accountable and fair. •   Ability to “Bawk” the chicken dance song. Qualifications Minimum requirements: •   Must be at least 18 years of age. •   Proficient in Windows and Microsoft Office Suite. Preferred qualifications: •   1+ years’ experience in a Guest Service position. •   Bilingual is a plus. •   Willingness to travel or attend events as necessary. Disclaimer This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process. Qualifications
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