Access and Abilities Coordinator

Job Summary 

The Coordinator for Access and Abilities Services plays a pivotal role in supporting student retention and academic success by ensuring equitable access to the learning environment in alignment with the Americans with Disabilities Act (ADA) and related regulations. Reporting to the Senior Director of Student Health & Well-being, this position is responsible for the administration of accommodation services, promoting awareness and inclusion, and fostering collaborative partnerships across campus to support students with disabilities. The coordinator oversees intake, documentation review, accommodation planning, and case management while educating students, faculty, and staff on best practices for accessibility and inclusive learning. 

Essential Job Functions, Duties and Responsibilities 

• Serve as the primary point of contact for students seeking academic and housing accommodations under ADA and Section 504 of the Rehabilitation Act. 
• Oversee the intake process, including reviewing documentation, assessing eligibility, and developing individualized accommodation plans. 
• Draft and disseminate Letters of Accommodation to students while ensuring timely communication and support throughout the semester. 
• Provide direct support and mentoring to students, focusing on areas such as study skills, time management, writing, and class attendance. 
• Facilitate the Emotional Support Animal (ESA) intake and approval process in collaboration with Residence Life and other campus partners. 
• Act as a liaison between students and faculty to mediate concerns and ensure appropriate implementation of approved accommodations. 
• Design and deliver presentations and trainings to students, parents, faculty, and staff that promote the mission of the AAS office and raise awareness about accessibility and inclusion. 
• Participate in new student orientations, campus events, and outreach efforts to increase visibility of services and encourage early engagement. 
• Coordinate and facilitate workshops and study sessions on academic success strategies, note-taking, test preparation, and other topics tailored to student needs.   
• Attend departmental and faculty meetings to advocate for inclusive teaching practices and enhance campus-wide understanding of disability services. 
• Supervise and maintain the AAS testing center, ensuring secure and appropriate testing accommodations. 
• Support front desk operations and general office functions within the Office of Student Health & Well-being as needed.     
• Collect and analyze data to assess program effectiveness, student engagement, and accommodation trends to inform strategic planning. 
• Assist in developing and revising departmental policies and procedures to remain compliant with federal and state regulations. 
• Enter and maintain accurate and confidential student accommodation records in the Medicat Database, ensuring compliance with FERPA and ADA documentation standards.   
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Working knowledge of ADA laws/regulations as pertaining to higher education.   
• Working knowledge of Microsoft Office products (Word, PowerPoint, Excel).   
• Ability to mediate between students and faculty.   
• Willingness to stay current on new laws and/or changes to ADA laws, court cases, etc.   
• Ability to maintain/organize student records.  
• Strong interpersonal and communication skills with the ability to build trust and maintain confidentiality. 
• Demonstrated cultural competency and a commitment to supporting diverse student populations. 
• Strong organizational, analytical, and time-management skills; ability to manage multiple priorities effectively. 
• Proficiency in Microsoft Office Suite; experience with database and case management systems is a plus. 
• Ability to collaborate across departments and serve as an advocate for inclusive practices. 
• High attention to detail with a student-centered approach to service delivery. 
• Ability to work independently and as part of a team in a fast-paced, dynamic environment. 
• Flexibility to work occasional evenings and weekends to support programming and outreach.

Minimum Qualifications

· High School Diploma or GED required. 
· Three years of administrative, clerical, office support, or related experience.

Preferred Qualifications

· Experience in higher education or academic office environment. 
· Experience using student information systems, enterprise systems, or similar administrative software.

·Physical Demands

• Light office work with prolonged periods of sitting and computer use. 
• Ability to lift up to 25 lbs. as needed for event or presentation materials.

Lincoln University is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and institutional needs. Applicants requiring a reasonable accommodation during the application or interview process should contact the Office of Human Resources at 573-681-5018.