The Ice Cream Parlor Manager is a full-time leadership role responsible for the day-to-day operations of our parlor. This individual will be leading a team of part-time employees while delivering an exceptional, community-centered customer experience. Our ideal candidate is a dependable, people-focused leader who is comfortable managing younger staff, thrives in a high traffic environment, and takes ownership in their workplace.

Key Responsibilities

Model outstanding customer service. Handle escalated customer concerns professionally
Monitor product inventory and place orders as needed
Manage high-traffic periods efficiently, maintaining an organized and welcoming environment during peak hours
Foster a positive, trusting, and inclusive workplace for all employees
Build and maintain weekly employee schedules to ensure adequate coverage during all operating hours
Lead the recruitment process for new parlor staff. Maintain appropriate staffing levels to meet customer demand
Uphold standards for cleanliness, food safety, and operational efficiency at all times
Maintain clear and timely communication with staff, leadership, and customers

Experience

Prior experience in management, preferably in food service
Strong organizational skills
Weekend availability for on-call troubleshooting or coverage as required
Must have the ability to stand, move, and remain on your feet for extended periods throughout the shift

Schedule

40 hours/week, Monday-Friday: weekend availability as needed

Pay: Dependent on experience, salary

Job Type: Full time

Benefits

Medical, dental, and vision insurance
Paid time off
Thrift/retirement plan

Work Location: In Person- Jefferson City, MO

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