Remote Client Services Coordinator

Job Description

AAA Service LLC is seeking a professional and customer-focused Remote Client Services Coordinator to deliver exceptional support to clients while ensuring seamless communication between customers and internal departments. This role is responsible for managing client inquiries, coordinating service requests, maintaining accurate records, and supporting the successful delivery of company services.

The ideal candidate is an excellent communicator with strong organizational skills, a solutions-oriented mindset, and the ability to build positive client relationships in a remote work environment.

Key Responsibilities

* Serve as the primary point of contact for client inquiries and service requests.

* Coordinate communication between clients and internal departments to ensure timely service delivery.

* Monitor client accounts and maintain accurate customer records.

* Schedule appointments, meetings, and service activities as needed.

* Respond to emails, phone calls, and other client communications professionally and promptly.

* Track service requests and provide regular status updates to clients.

* Prepare reports, correspondence, and client-related documentation.

* Resolve routine client concerns by identifying appropriate solutions or escalating issues when necessary.

* Maintain confidentiality of client information and company records.

* Support operational initiatives and perform additional administrative duties as assigned.

Qualifications

* High school diploma or equivalent required; associate’s or bachelor’s degree is preferred.

* Previous experience in customer service, client relations, account coordination, or administrative support is preferred.

* Excellent written and verbal communication skills.

* Strong interpersonal and relationship-building abilities.

* Exceptional organizational and multitasking skills.

* Ability to prioritize tasks and meet deadlines in a remote environment.

* Strong attention to detail and problem-solving skills.

Required Skills

* Customer relationship management

* Client communication

* Microsoft Office Suite

* Google Workspace

* Calendar and scheduling coordination

* Data entry and record management

* Business communication

* Organizational skills

* Time management

* Conflict resolution

* Problem-solving

* Attention to detail

Compensation and Schedule

* Competitive hourly compensation ranging from $28.00 to $37.00 per hour, based on experience and qualifications.

* Consistent weekly work schedule.

* Paid training and onboarding.

* Performance-based compensation reviews.

* Flexible remote work schedule within established business operating hours.

Benefits

* Competitive compensation

* Paid training

* Health, dental, and vision insurance

* Paid time off

* Paid holidays

* Retirement savings plan with company match

* Employee Assistance Program

* Professional development opportunities

* Career advancement opportunities

* Remote work environment

* Employee recognition programs

* Collaborative and supportive team culture

Preferred Qualifications

* Experience providing remote customer or client support.

* Familiarity with CRM software and business communication platforms.

* Strong ability to manage multiple client accounts simultaneously.

* Commitment to delivering outstanding customer service.

Work Environment

This position is fully remote and requires a reliable internet connection, a dedicated home office workspace, and the ability to maintain professionalism while collaborating with clients and internal teams.

Equal Employment Opportunity

AAA Service LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.